Our Team

LOUISE TARGETT, Managing Director & Trainer
Louise Targett is known for turning ordinary businesses into something great.

Since 1988, Louise has worked with over 3000 businesses including many from the top 150 Australian Companies. Her work is varied and includes the design, customisation and delivery of business management and people management modules, competency-based alignment and nationally recognised qualifications.

Her focus is in tracking KPIs via measurable standards and strategies in sales and service, visual merchandising, store branding/identity and marketing, product width and depth, business planning and people management issues.

As a Registered Training Organisation (RTO), Target Training has national accreditation with the Vocational Education Training and Accreditation Board, offering a combination of nationally recognised and customised business development programs. Louise has created a system of “easy learning” which produces the education, strategies, and momentum for measurable and lasting business development, growth and change.

Louise has worked with companies like Caltex Australia, Sigma/Amcal Pharmacies, Mirvac, Rezmed, Coles Myer and Queensland Investment Corporation. As the author of many retail and frontline management publications and an award-winning speaker, Louise is regularly invited by multi-national companies to address business development and marketing issues. She has been keynote speaker on many occasions for retail group annual conferences and chamber of commerce forums.

Louise holds a Master of Education, a Graduate Certificate in SC Marketing, Diploma in Frontline Management, Diploma in Retail Management, Diploma in Training & Assessment Systems and Diploma in Strategic Management.

KELLY FURNER , Training Administrator
Kelly started her working life in the forefront of retail, working in cafes and doing food preparation, waiting on tables and customer service, while still at school.

She then had a change of career and decided to try out her skills in administration. She worked for a local home improvement company for a few months then joined our team in January 2009.

Kelly's key responsibilities with Target Training are to maintain confidential student records, prepare training materials and co-ordinate session dates between students, clients and trainers. Kelly also spends much of her time making personal contact with our students, monitoring their progress and guiding them to completion. All our clients and students cross paths with Kelly at some stage and predominantly via phone and email contact.

Kelly has a Certificate III in Business, Advanced Senior First Aid Certificate, RSA Certificate and is currently completing a Diploma of Management qualification.

ROBYN LEAHY, Program Facilitator
Robyn has held numerous roles in the retail and IT industries, including hands on in her own business providing specialised retail sales for the major IT companies in Australia and New Zealand. This included product launches and demonstrations in major retail chains including Harvey Norman, Kmart, Target, Big W, David Jones, Myer and Officeworks. She also provided retail staff training in product and sales, introducing cross selling and up-selling skills to maximise the success of each and every major product launch.

For the past six years, Robyn has focused her time in the training industry and specifically around retail courses, business administration, sales and marketing and people development.

Robyn has a Bachelor of Adult Education, Certificate IV Training and Assessment (TAA), Certificate IV in Retail Management, Certificate IV in Business (Administration) and Certificate III in Sales and Marketing.

VICTORIA HOWARD, Program Facilitator
Victoria has been a hands-on trainer for the past 18 years. After winning numerous awards for retail sales with Clinique cosmetics she moved into the training arena and has held roles from NSW Training Manager to Area Manager and Territory Trainer for companies such as Pharm-A-Care, Lancome, Sanctum, Jurlique and Nutrimetics.

For the past 3 years Victoria has specifically trained Certificate III in Retail Supervision, Certificate IV in Business and various beauty industry courses.

Victoria has achieved her Certificate IV in Training and Assessment (TAA40104), Certificate IV in Business (Frontline Management), Certificate III in Retail Supervision, Certificate in Small Business Management and various beauty industry qualifications.

Victoria is based in Sydney.

CHERYL HENDERSON , Program Facilitator
Cheryl is a highly experienced trainer and business management professional who is able to deliver training and coaching solutions specifically in the retail industry.

Cheryl has held numerous roles from Credit Controller to Sales Director within organisations such as Nutrimetics and Ingram Micro. Cheryl has been working with Target Training since 2007 with a focus on retail frontline management training for retail teams.

She has achieved a Certificate IV in Training and Assessment, Certificate IV in Life Coaching and Certificate IV in Business (Small Business Management).

Cheryl is based on the mid-north coast of NSW.

ROBYN BLACKLEY, Program Facilitator
Robyn has many years of hands on retail experience from frontline to management. Robyn commenced her career by owning her own cafes and retail outlets for 12 years, predominantly in the nineties.

She commenced her training career in 2001 and has lengthy experience in the food industry with organisations such as Michel's Patisserie.

Robyn has a Certificate IV in Training and Assessment, Diploma of Retail Management, Diploma of Business Management, Certificate IV in Small Business Management and Certificate IV in Hospitality Operations.

Robyn is based on the Central Coast of Sydney, NSW.

MATTHEW SPOKES , Program Facilitator
Matthew is a down-to-earth, practical and very likable program facilitator. He is both well studied and experienced who gives 100% commitment every time.

Over the past six years Matt has established and operated training organisations including staff employment, coaching / mentoring and trainer / assessor responsibilities. Matt can align himself with any organisation while his strength lies within people relations and communication skills.

He has achieved a Diploma of Training and Assessment, Diploma of Business (Frontline Management) and a Craftsman's Certificate in Carpentry.

Matt is based in Sydney, NSW.

GARY TREMOLADA, Program Facilitator
Gary commenced his retail career working for Venture stores back in the eighties when his focus was on small format store manager and floor manager responsibilities. As a result his strength as a hands-on manager was developed from the outset.

Some years later Gary moved into training and staff development roles within commercial environments such as the Australian Taxation Office, Telstra and Teletech International.

His real passion lies in the area of driving the KPI's of the business via sales training and setting of targets. Gary believes that a better, stronger, faster environment breeds innovation and therefore impacts on both the organisation's bottom line and the individual's performance goals.

Gary has a Certificate IV in Training and Assessment, Diploma of Frontline Management, Certificate III in Retail, Certificate III in Hospitality and currently completing a Bachelor of Commerce.

DAVID BOOTH , Program Facilitator
David travels NSW and ACT as a regional trainer. Commencing his career with Telecom in 1975, David's managerial and customer service experience is second to none. For seven years David operated his own newsagency business and also held president and treasurer positions with his local Chamber of Commerce.

David commenced his career in training / assessing in 2003 with TAFE and now works for both the public and private education sectors. His experience spans from Frontline Management to Retail to Administration and general Business areas.

David has a Certificate IV in Training and Assessment, Certificate III in Retail Supervision, Certificate IV in OHS and and Advanced Certificate in Management.

David is based in Cowra, NSW.

ADAM NICHOLSON, Program Facilitator
Adam has had approximately 8 years experience as a trainer in Australia and overseas. He has conducted training in various disciplines including First Aid, English, Retail, Hospitality, Small Business Management and Frontline Management.

Adam could be described as a fun, vibrant, and energetic making him especially suitable to young students or those requiring encouragement and guidance.

Adam has a Bachelor of Business, Certificate IV in Retail Management, Certificate IV in Training and Assessment, and Certificate IV in Business (Frontline Management).

NICK MILLS , Program Facilitator
Nick Mills is a dynamic learning development professional with many years experience in doing so. His specialist area is leadership experience at an operational level as he continually strives to help others be their best. Nick is a performance coach and sales training specialist.

Nick has worked with companies such as Avis / Budget and Thrifty car rentals, Hutchison Telecoms and Flexirent Capital. Nick has had first hand experience at driving e-learning projects for companies such as Harvey Norman.

Nick has a Master of Education, Diploma of Management and a Certificate IV in Training and Assessment.

CYRIL WOOD , Program Facilitator
Cyril is a highly experienced trainer in the areas of general business studies and train-the-trainer. He completed his initial studies and career in UK and since 1993 has been working in Australia. Cyril has managed, coached and trained people from all walks of life including indigenous communities in the Northern Territory and Queensland.

Cyril has been working for us in the area of train-the-trainer qualifications and continues to come with high recommendations from all of his client groups. He is a very competent communicator and trainer/assessor.

Cyril has a Certificate IV in Training and Assessment, a Graduate Teaching Diploma an a Bachelor of Agricultural Science.

Cyril is based in the north west of Sydney.

LUCIA RULLO, Program Facilitator
Lucia is our travel industry expert with over 20 years experience working in the industry. She has managed travel agencies for organisations such as Traveland and Great Holiday Escapes. Lucia also has many years experience working in corporate travel for organisations such as Jetset Travel.

For the past five years, she has trained and assessed students up to Diploma level in tourism and business acumens. Lucia is a passionate and motivated individual with immaculate presentation and articulation.

She is a qualified trainer / assessor with a Diploma of Tourism and many years of hands on experience in the travel and tourism industry.

VENISE DAMASKOS, Program Facilitator
Venise has worked in the retail industry for the last 22 years. Starting her career at Grace Bros and working for other organisations such as Norman Ross, ANZ Bank and World 4 Kids in sales, buying and customer service roles.

Venise commenced her training career in 2000 and now trains, assesses, develops programs and co-ordinates courses for both learners and their employers. Venise is also an experienced online educator in retail and office administration units.

Venise has a Certificate IV in Training and Assessment, Certificate IV in Business Administration and has delivered up to Certificate III in Retail.

Venise is based in the south of Sydney.

SANDRA PERRY , Program Facilitator
Sandra has extensive experience within the Educational Sector planning and facilitating training programs to school based trainees and adult learners. This includes assessment and evaluation processes, and the provision of timely and quality support, assistance and mentoring.

Sandra has excellent oral and written communication skills with a proven ability to utilise a range of interpersonal styles and techniques to communicate with people on all levels.

Sandra has a Certificate IV in Training and Assessment, Diploma of Training and Assessment Systems, Certificate IV in Business (Frontline Management), Certificate III in Retail and Certificate III in Hospitality.

Sandra is based in Queensland.

SHIRLEY OBERSTELLER, Program Facilitator
Shirley has an extensive retail background working for approximately eight years with Coles Myer in various capacities including front end customer service, fresh produce quality checking, food safety requirements, store presentation, shelf replenishment and stock ordering. Her job roles range from service assistant to duty manager, customer service manager and training officer.

Shirley has spent the last three years working as a trainer/assessor specifically in retail and business qualifications. She works one-on-one with students, group sessions as well as e-learning delivery. Her retail experience has extended beyond groceries and into furniture, electrical and fast food. She is very dedicated and reliable trainer with fabulous client and learner feedback.

Shirley has achieved her Certificate IV in Training and Assessment, Certificate IV in Retail Management, Certificate IV in Business (Frontline Management), Certificate IV in Small Business Management and Advanced Certificate in Food Safety.

Shirley is based in the Australian Capital Territory.

SUSANNE ALEXANDER – Program Facilitator

Susanne is a results driven, self motivated professional with extensive experience across all areas of General Management, Sales/Marketing and Training. She is an exceptional leader and coach, who is able to develop and motivate others to achieve targets and self development.

Susanne has worked in the VET sector with training of retail and business employees under various competency based qualifications up to Advanced Diploma level. She is a hands on trainer/assessor for companies such as Priceline, Best and Less, Tradelink, Wok in a Box and Blackwoods.

Susanne has a Certificate IV in Training and Assessment, Diploma of Retail Management and Diploma of Management.

Susanne is based in Perth, Western Australia.

JOHN DETLEFS – Program Facilitator

John is a commercially focused and experienced sales and customer service trainer with a broad industry background encompassing the financial services and telecommunications industries.

He is an experienced leader with key strengths of understanding business drivers, excellent relationship management skills, pragmatism and a high tolerance for ambiguity that have resulted in implementation of strategic, workable sales and customer service solutions.

John works in the VET sector of education for organisations such as Kaplan International Colleges and now Target Training. He delivers training and assessment services for all business units, both accredited and non-accredited.

John has a Certificate IV Training and Assessment, Certificate IV Frontline Management and an Advanced Diploma of Management.

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